Wednesday, December 12, 2007

Sales growth

How do you grow sales? It's like sowing and reaping for a farmer - you have to keep distributing seed in order to expect a harvest later. So we've issued 32 press releases this year (, highlighting new products we've found. I spend a lot of time looking for useful components and products that our target customer could find useful, priced at the lowest prices we can.

I hope you like the products we find for you! You've helped us grow by about 10% in sales volume this year - thank you!

Monday, December 3, 2007

Time Value

It's tricky to know the value of advertising - SOOOO expensive, yet it's free if sales profits cover the expense.

A concept often overlooked is the so-called Time Value of a Customer: this is an approximate average of how much a new customer will spend with your company over the next few year's. Divide total sales in, say, the last five years, by the number of customers you have and calculate the average customer sale. Let's say you have 1000 customers and $1M in sales - then a rough back-of-the-envelope calculation is that each customer is worth $1000 in sales. So it's worth spending $1000 x P (where P is your overall profit margin) to get a new customer. We ask customers where they saw our ads to track which ads are working and which aren't. Why not tell us where you saw our ads? Please email - thanks! We'll send you a gift in return!

In our case, however, it's not all about sales - it's also very much about getting our customers the best products that will help their work go easier - "happy, prosperous and blessed"!

Wednesday, November 14, 2007

More Eyeballs

There is no such thing as bad publicity, they say. I disagree. My viewpoint is that your name - or your company's name - is worth more than gold (Proverbs 22.1: A good name is more desirable than great riches; to be esteemed is better than silver or gold.) So it's important to me to keep our name and reputation clean and customers happy - even to letting them know what our company principles are. I tried to convey this in a recent article that our local newspaper did about us ( Our company philosophy is encapsulated in "about us" on our front page (

Thursday, November 8, 2007


Success in business is all about how many people see your products (location, location, location). If x% will buy what you sell then all you have to do is increase viewing numbers to increase sales. We send out press releases to over 200 technical editors when we have an exciting new product to announce (see; Google "saelig" and you'll find a wide selection of issued releases we have written). This is a free service for our suppliers and adds value to our service for them, in addition to our prompt sales and tech support. Here's how to write a good press release:

Monday, November 5, 2007


People sometimes ask me what resources and tools I use to keep up the entrepreneurial spirit and help the company grow. Here's a list of some inspiring sites and magazines which you might find useful too: Entrepreneur Magazine (, Inc Magazine (, CCH Business Owner's Toolkit (, Amex (, and I also read all the electronics tech press I can lay my hands on.

I've also just returned from a conference in Harrisburg, PA featuring Lance Wallnau - he's extremely motivational ( and has coached even at the United Nations - a tough crowd!

Monday, October 29, 2007

Awards - Rewards

Our local newspaper just announced that we are No. 93 on their Top100 private companies in Rochester NY.
Cause to celebrate here - not just that we are growing, but as a recognition of hard work put in during the year by our staff. I view business a bit like a carousel. You have to keep putting things on the carousel, so that when it comes round again you get get things back. We have to keep creating press releases and advertising in order to get "eyeballs" and hence sales, maybe three months later. It's all in the numbers. A certain percentage of people who see our products will need them. Therefore, the more people who are aware of our goods, the larger our sales. Getting an award like the Top100 increases local awareness - but even better are awards in our target audience, like Product of the Week in a technical magazine, read by engineers.

Wednesday, October 24, 2007

Happy, Prosperous & Blessed!

Alan Lowne, CEO of Saelig Co. Inc. ( here. Naming a company is a huge headache. Find something original, that is available, that isn't a bunch of initials, and that will last. "Saelig" is an olde English word that means "happy, proserous and blessed". That's what I want to be, and what I want my customers and employees to be - so that's what I named my company.

I'll try in this blog to share some day-to-day issues we encounter at Saelig, here in Pittsford, NY. Today, for instance, we have the UPS software guy, valiantly trying to make their WorldShip software, which we use for international shipping, talk to our QuickBooks Enterprise accounting software. Progress but not fixed yet....

The CEO from one of our oscilloscope vendors was here this morning to update us on his product line. We managed to teach him a couple of tricks about QuickBooks, and also sell him a USB-connected barcode reader to make his life easier!

That's it for today. Back to work! (Back to